Feedback from previous guests about their experience.
66%
liked the hotel and would stay again
Great location
Cooperative service
Poor breakfast
Room size smaller than expected
6.6/10
Nice
Rooms
7.0
Location
7.0
Service
6.2
Dining
6.2
Guest reviews
6.6/10
based on 5 reviews
8.5
8.5/10 based on 2048 reviews
Christopher
United Kingdom,
March
2024
7.6/10
The hotel offers spacious rooms with all essentials and comfortable beds, though slightly smaller than expected upon arrival. The service from the reception staff and Duty Manager was cordial and cooperative, making for a pleasant stay overall. The location is ideal, just a 10-minute drive from the airport and within reach of nearby malls and restaurants.
Rooms
8.0
The rooms were spacious and had all the essentials needed for a comfortable stay.
Service
9.0
The service from the reception staff and Duty Manager was very cordial and cooperative.
Location
9.0
The hotel's location is perfect for travelers looking to explore Pune and is conveniently close to the airport.
Dining
5.0
Facilities
8.0
The hotel offers a variety of facilities, including a super restaurant and convenient services.
Great location
Poor breakfast
Paul
United States of America,
September
2023
6.4/10
My stay at the hotel was quite pleasant overall. The rooms were clean and cozy, and the front desk staff was very helpful, even assisting me with charging my phone. However, the rooms were a bit on the smaller side. The service, on the other hand, was a bit lacking, except for a helpful individual during my check-out. The location near Phoenix Market City Mall was convenient, offering a range of dining and shopping options. The dining experience was enjoyable with live music, but the overall food quality was lacking, especially given the high price. Despite some shortcomings, the hotel had some positive aspects, including the room cleanliness and the prime location.
Rooms
8.0
The rooms were clean and cozy, and the front desk staff helped charge my dead phone. However, the rooms were a bit small in size.
Service
5.0
The service was lacking overall, except for assistance I received during check-out.
Location
7.0
The location near Phoenix Market City Mall was convenient, offering a good range of restaurants and shops.
Dining
6.0
The dining experience was enjoyable with live music, but the overall food quality didn't meet expectations, especially for the price paid.
Facilities
7.0
The hotel offers various amenities like room service, car hire, and more.
Neil
United Kingdom,
July
2023
6.8/10
I was quite disappointed with my stay at this hotel. Despite the room being a good size, we faced terrible service when it came to breakfast. We waited for hours and ended up leaving without having eaten. The service was so bad that we won't be returning to this property. The only positive was the room size, but it's essential for them to be prepared for guests promptly.
Rooms
5.0
The room size was good, but service was extremely poor.
Service
9.0
The service at the Square Restaurant was impeccable. The staff took great care of us and provided excellent service in various aspects like room service, car hire, and more.
Location
6.0
The location is very convenient, being close to the Phoenix Market City Mall for shopping and dining. However, the traffic and housekeeping were a downside during my stay.
Dining
7.0
While the dining experience at the Square Restaurant was great, with a variety of items available, it's a shame that it wasn't complimentary.
Facilities
8.0
The hotel offers various facilities like airport shuttle, valet parking, and tours/ticket assistance.
Arthur
United Kingdom,
June
2023
5.6/10
The hotel rooms were big, modern, and very clean, but the service was poor with delays and rude behavior. The location was convenient, being close to the airport, but lacked adequate space for all guests. The dining experience had tasty food but was overcrowded. Overall, not worth the money spent.
Rooms
7.0
The rooms were big, modern, and very clean, lovely.
Service
5.0
The service was casual, slow, and unwilling, not worth the money.
Location
6.0
The location was convenient, close to the airport.
Dining
7.0
The dining was tasty but overcrowded due to a training session.
Facilities
5.0
Limited facilities available for the price paid.
Jane
United States of America,
June
2023
7.0/10
Staying at this hotel was a mixed experience. The rooms were nice and spacious, serving a good quantity of fruits, but lacking in tea bags and soaps. The service was friendly but lacked concern for problem-solving. The location was great, being close to the Phoenix Market City Mall, though not accommodating all guests well. The dining experience had its ups and downs, with fresh and healthy options but chaos at times.
Rooms
8.0
The rooms were nice and spacious, serving a good quantity of fruits.
Service
6.0
The service was friendly but lacked concern for problem-solving.
Location
7.0
The location was great, being close to the Phoenix Market City Mall, though not accommodating all guests well.
Dining
7.0
The dining experience had its ups and downs, with fresh and healthy options but chaos at times.
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